“FAQ about Schedulers”

Do you have more questions about Schedulers? Well, you are in the right place because we have more answers. Read on to find the answers to more frequently asked questions about Schedulers.

What should you look for when running an ad for a Scheduler? Make sure to put in the ad that there is NO cold calling and mention that you have qualified leads. Tell them the leads are given to them daily. They need to be organized and professional. They will be assigned to a sales representative. They need to be knowledgeable about database entry. They need to be personable. Find out how they sound on the phone. They need good phone manners.

Tip: You can move your Scheduler around to different positions in your office. They don’t always have to be Schedulers. Schedulers are usually the easiest to transfer around the office.

Tip: You can also outsource Schedulers since they work through the phone.

How do we go about monitoring how the Scheduler is doing? You want each Scheduler to have daily and weekly goals. You should track their actual numbers every week. As a team you can require them to report to each other every week. For example, every Monday you can have a team meeting. The Schedulers should each try to have their numbers at the top. The Scheduler has to be a self motivator. The more appointment your sales team has, the more money you make as a Scheduler.

Why would you have to call 40 people to get 9 appointments? How do you handle this? Were they not home? Didn’t they want to set up an appointment?
– If they say they aren’t interested then stop calling them.
– If they aren’t home then leave a brief message. If they don’t call back then try to contact them again. Call them 3 more times and send 3 emails over the next week until you get them on the phone. If you still can’t get a hold of them, put them in an “Unable to Contact” file and you can call them back when you have free time.

Tip: Leave a brief message that doesn’t refer to any selling. Make them curious so they are more apt to call back.

Tip: Run through a few mock calls with new Schedulers. Give them a few different scenarios so they can practice with the scripts. It will increase their chances of success when they talk to actual customers.

Warmest regards,

Matt Bacak

P.S. If you haven’t signed up for myPowerful Promoting Tips yet, then youare really missing out, go here:http://www.promotingtips.com

P.P.S. Do you want to be updated on the new things I’m doingto market my companies? Then you need to grab a copy of my`Internet Marketing Dirt’. It’s now better than ever before!

Go here and get a copy: www.internetmarketingdirt.com

Sites you may want to see…

Here are some sites you might
just want to check out:

www.clipshack.com/32005
www.marketingmadnesslive.com
www.mattbacak.com/2007/06/matt-bacak-uses-squidoo.html
www.investorsuccesstactics.com
www.pr.com/company-profile/press-releases/18015
www.approvedarticles.com/profile/Matt-Bacak/555
www.squidoo.com/internetmarketingmoneytips
www.buildyourownbusiness.biz/author/index/69/Matt-Bacak.php
www.internetmarketersnetwork.com/matt_bacak_0
www.profile.myspace.com/index.cfm?fuseaction=user.viewprofile&friendID=48504373
www.youtube.com/watch?v=nTNlv6eiA28
www.pr.com/press-release/27316
www.articlealley.com/author_1_771.html
www.goarticles.com/cgi-bin/author.cgi?C=58826
www.ideamarketers.com/library/profile.cfm?writerid=10704

“Common Questions about Schedulers”

Let’s look at some common questions and situations that occur for Schedulers when they are booking phone consultation sessions. Learning about these situations can help improve the performance of your Schedulers and bring in more money for your business.

What do you do if somebody asks about another program? You let them know that the strategist is the one that will go over this stuff in the strategy session. You don’t go into details or pitch other programs or try to make the sale. Leave this all to the strategist. Your main goal is just to make the appointment.

What do you think are some of the biggest things that many schedulers are doing wrong?
1. The Scheduler is not direct. They don’t give exact times for appointments.
2. They are shy on the phone. Remember this is not a cold call.
3. They aren’t organized. You have to follow up and confirm with an email after you end the call. Make sure to give the appropriate time zones.
4. They are not personable. You have to be able to pick up the phone and talk to anybody.

How do we make sure that people do appear for the phone consultation session?
1. Confirm dates and times on the phone verbally as well as send them an email.
2. Keep appointments scheduled no more than 2-3 days in advance. If it is later, give them a call to remind them.

What happens if somebody says they can’t make the 2-3 time options you give them? Ask them a time that fits in their schedule. Should that opening be available then you schedule it and give it to them.

Tip: You may have to call them back in the future (in a couple weeks) to set up an appointment if they don’t know their schedule or want to put off the appointment.

What is the relationship between the Scheduler and the Sales Person?
You’ll find that most sales people can handle 5-6 appointments per day. They take 45-60 minutes for each appointment. Also give the sales person a little time to run over such as 5-30 minutes. This also gives them time to refresh.

Tip: If the customer thinks that you are going to sell to them at the end of the call and just wants to go to the end of the call then you should set up an appointment with the strategist as soon as possible.

Warmest regards,

Matt Bacak

P.S. If you haven’t signed up for my
Powerful Promoting Tips yet, then you
are really missing out, go here:

http://www.promotingtips.com

P.P.S. Do you want to be updated on the new things I’m doing
to market my companies? Then you need to grab a copy of my
`Internet Marketing Dirt’. It’s now better than ever before!

Go here and get a copy: www.internetmarketingdirt.com

“How Schedulers can Book more Appointments

You have employed Schedulers. They set up the appointments for the phone consultations of the sales people. Everything is running smoothly, but you are not getting enough appointments booked each week. How can you motivate your Schedulers to increase the number of phone consultations they book each week?

One option is to put on a board, that is visible to everybody in the office, the number of appointments they schedule each day. Set goals and make them accountable by placing these on a board. The goal is to schedule 60 appointments a week.

Also remind Schedulers that the more the scheduler books the more money they will make. This is a huge incentive especially if the sales person sells high ticket items. Depending on your commission structure, the Scheduler could make 1% of the sales on the call which can add up quickly.

Remind Schedulers that the better quality person they schedule an appointment with, the more money they will make. This means that they want to schedule appointments with people that are eager and not try to schedule appointments with people who desperately don’t want a phone consultation.

Many Internet markets get on the phone with their customers for every single product that they sell. Why? There is always an upgrade you can sell to them. There are ways to always make more money.

So now you have your Schedulers motivated and booking more appointments. What should they focus on before booking the session to make it even easier to book more appointments? Explain that you want to be very brief with the person on the phone. Introduce yourself and remind them of what they bought. For example, the Scheduler can say “As you probably know one of your free bonuses was a free consultation with the product you purchased…” Have a script that they can refer to and read from.

Give customers only 2-3 options for scheduling. If you don’t they will tend to go around the point and you may not get your session booked.

Don’t go into a lot of details about what the strategy session is going be about. Just be brief and say that you are going to set up a free strategy session to help their online business.

Basically, Schedulers should strive to get on the phone, get off the phone and get the appointment set as quickly as possible.

Warmest regards,

Matt Bacak

P.S. If you haven’t signed up for my
Powerful Promoting Tips yet, then you
are really missing out, go here:

http://www.promotingtips.com

P.P.S. Do you want to be updated on the new things I’m doing
to market my companies? Then you need to grab a copy of my
`Internet Marketing Dirt’. It’s now better than ever before!

Go here and get a copy: www.internetmarketingdirt.com

“How to Find a Scheduler”

You know that talking to your customers on the phone is a great way to up sell to them. The question is how to schedule appointments for this phone consultation. Should you have the sales person that will talk during the actual calls set up the appointments as well? The answer is no. Why not? It’s simple. When you try to set up these appointments you will hear a lot of no’s from people. These no’s tend to diminish and tire the sales person, so they won’t be at their best when they actually have a sales call. Therefore, you should hire a Scheduler to set up the appointments.

How do you find a Scheduler?
First, you need to put out an advertisement for a Scheduler. A great place to use is Craigslist.com which is free. Make sure that the ad is on the online version of the local newspaper as well. You could also try an online job board like Monster.com.

You should say the following in your ad.
“No cold calling. Responsible for scheduling appointments with quality leads daily. Must maintain daily and weekly call logs, follow up with clients. No cry babies aloud. Email or fax resume. Please no phone calls. Base + commission”

Tip: Schedulers can move around in your company and take on various roles. For example, they could act as an assistant in the future..

Tip: For sales people you should only allow a sales person to be with you for 2 weeks, if they don’t sell within these 2 weeks then let go of them or move them into a different position.

Let’s say you get a great Scheduler candidate. They must have a good, strong phone voice. They have to not be afraid to get on the phone. Hire somebody that is familiar and used to calling all day long.

Let them know that their pay is $10-$12/hour + commission.

An effective commission structure is the following:
When the Scheduler books the appointment, they make 1% of the sales the sales person makes during the actual sales call. This is a great incentive for the Scheduler to make as many phone call appointments as possible.

Tip: For every 2 sales people you need 1 scheduler.

Find a Scheduler today to help you get the phone consultations set up in no time and earn more money.

Warmest regards,

Matt Bacak

P.S. If you haven’t signed up for my
Powerful Promoting Tips yet, then you
are really missing out, go here:

http://www.promotingtips.com

P.P.S. Do you want to be updated on the new things I’m doing
to market my companies? Then you need to grab a copy of my
`Internet Marketing Dirt’. It’s now better than ever before!

Go here and get a copy: www.internetmarketingdirt.com

"Free Internet Marketing Help…"

I’m giving away 27 One-on-One coaching sessions
with one of my hand-picked Internet Marketing Strategists
— and I’d like to make sure you get one.

Let me explain…

I’m currently looking for *motivated people* who’d
like to copy my system to make obscene profits each
and every week. with automated websites that cost
only pennies per day to operate.

Go here right now and reserve your time:

http://www.actionstrategysession.com

My ONLY condition is that, you don’t
waste my Internet Marketing Strategist’s
time, so you must agree to…

(#1) Listen to everything he says, and

(#2) Take action on the things he tells you!

If this sounds reasonable, go below to
reserve your 30 minute one-on-one over the
phone strategy session for FREE now:

http://www.actionstrategysession.com

And if you have questions, please contact
Tamara in my office at tamara@powerfulpromter.com
or call her 770-271-1536 ext 119.

Best Regards,

Matt Bacak

http://mattbacaksupport.com

P.S. I must warn you… Because of time constraints
I have to limit this offer to the first 27 people who
respond. If we take on too many sessions, my team and
I will end up spreading ourselves too thin — and
that wouldn’t be fair to you.

To guarantee your Free session – claim it immediately…
before I run out of “Time Slots” and take this page down
… I recommend going below before it’s too late:

http://www.actionstrategysession.com

"Are you ready for today?"

I’m sorry to be so brief, but I wanted to quickly
remind you that registration for my “30 Days To $10K”
program is going LIVE in less than 24 hours:

http://drivingtraffic.com/go.php?13391/19

This is far and away the easiest method I know for creating your
own 5-figure monthly business from scratch, so if you’re finally
ready to get off your duff (and you want someone who’s “been there”
to help you along the way), the timing couldn’t be more perfect.

But don’t delay too long. The registration link will go live
today (Thursday) at 3pm eastern, and the 100 available spots will
probably be grabbed up in a matter of minutes…so make sure you’re
ready:

http://drivingtraffic.com/go.php?13391/19

Best Regards,

Matt Bacak

http://mattbacaksupport.com

P.S. Here’s a hint for those of you who are
SERIOUS about being one of “The 100″…

It pays to read the ENTIRE letter over at:

http://drivingtraffic.com/go.php?13391/19

That’s all I’m gonna say… :o)

"Easiest way to make 5-figures a month…"

This opportunity goes LIVE this Thursday at 3pm EST, so if you
want to be a part of the “30 Days to $10K” project you’ll want
to stop what you’re doing and read every word of this page,
and then get on the “cut in line” early bird notification list at
the bottom of this page:

http://drivingtraffic.com/go.php?13391/19

Here’s the deal:

My friend Ryan Deiss is looking for 100 people (preferably
newbies) to help him beta-test a very special project. Rather
than go into all the details here, he has created a special
information page:

http://drivingtraffic.com/go.php?13391/19

…that page’s order form will go live this Thursday (October 25th)
at 3:00 pm EST.

This obviously isn’t for everyone. You see, he’s looking
to take 100 people by the hand and help them build a business
that earns $10K a month, so obviously he’s only looking for
motivated individuals who are willing to put a little
“sweat equity” into their businesses.

With that said, the 100 available spots will get taken
very quickly, so I ask that you consider the opportunity
between now and Thursday and decide if it’s right for you.

Get all the details and if you are excited about it, then
get on the early bird “cut in line” notification list at the
bottom of the page:

http://drivingtraffic.com/go.php?13391/19

I think you are nuts if you don’t jump on this.

I know Ryan, and he ain’t no joke!

You will change your earnings if you do what he says.

– Matt Bacak

http://mattbacaksupport.com

P.S. Again, please take the necessary time to consider this
opportunity to decide if it’s right for you.

If you decide that it is, make sure to carve out a block
of time this Thursday, October 25th, so you’re able to grab
one of the available 100 spots. (In fact, as you’ll see when
you read the information page there’s a HUGE benefit to being
one of the first 50…) Check it all out on this page
then get on the early bird “cut in line” notification list
at the bottom of this page:

http://drivingtraffic.com/go.php?13391/19