You know that talking to your customers on the phone is a great way to up sell to them. The question is how to schedule appointments for this phone consultation. Should you have the sales person that will talk during the actual calls set up the appointments as well? The answer is no. Why not? It’s simple. When you try to set up these appointments you will hear a lot of no’s from people. These no’s tend to diminish and tire the sales person, so they won’t be at their best when they actually have a sales call. Therefore, you should hire a Scheduler to set up the appointments.

How do you find a Scheduler?
First, you need to put out an advertisement for a Scheduler. A great place to use is Craigslist.com which is free. Make sure that the ad is on the online version of the local newspaper as well. You could also try an online job board like Monster.com.

You should say the following in your ad.
“No cold calling. Responsible for scheduling appointments with quality leads daily. Must maintain daily and weekly call logs, follow up with clients. No cry babies aloud. Email or fax resume. Please no phone calls. Base + commission”

Tip: Schedulers can move around in your company and take on various roles. For example, they could act as an assistant in the future..

Tip: For sales people you should only allow a sales person to be with you for 2 weeks, if they don’t sell within these 2 weeks then let go of them or move them into a different position.

Let’s say you get a great Scheduler candidate. They must have a good, strong phone voice. They have to not be afraid to get on the phone. Hire somebody that is familiar and used to calling all day long.

Let them know that their pay is $10-$12/hour + commission.

An effective commission structure is the following:
When the Scheduler books the appointment, they make 1% of the sales the sales person makes during the actual sales call. This is a great incentive for the Scheduler to make as many phone call appointments as possible.

Tip: For every 2 sales people you need 1 scheduler.

Find a Scheduler today to help you get the phone consultations set up in no time and earn more money.

Warmest regards,

Matt Bacak

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